[email protected]
Tel.: (+30) 210 50 27 636
32 Iakhou Str., Gkazi 11854, Athens
mobile logo
Title Image

Maintenance

Maintenance & Repair Services

During any maintenance work undertaken by Nicon, we design and apply a specific maintenance procedure for each client, according to which the the response time, the scope and costs of the maintenance works are recorded. We also analyse and clarify the required steps for obtaining authorization for the work before being able to implement it in full, and specify the estimated time for the final completion of the work, in order to achieve a perfect service for our clients.

The company has the necessary experience and qualified personnel to provide:

  • An annual preventive maintenance schedule
  • Regular checking of the status of equipment and facilities
  • An appropriate Execution Policy of preventive maintenance
  • A 24-hour service that covers sudden damage
  • Upgrading or expansion of existing facilities

Intervention Teams for each project are set up, consisting of members of staff with the necessary skills and qualifications to achieve the desired goal directly and effectively.

Nicon also offers comprehensive maintenance services, whenever needed, in response to calls for emergency interventions, through our Fault-Reporting Hotline Service.

Our services cover the maintenance of:

  • Building and Electro-mechanical Installations
  • Heating Ventilation and Air Conditioning
  • lighting and Automations
  • Medium Voltage Unit Substations
  • Structured Cabling Systems & Networks
  • BMS
  • Water and Sewage Networks
  • Fiber Optics Networks

We provide preventative maintenance of the equipment in residential and commercial units at regular intervals, a fundamental condition for comfortable and safe living.

Nicon offers a comprehensive package of preventative maintenance, including regular inspections, adjustments, cleaning, lubrication and minor repairs of equipment, providing replacements where necessary, from specialised teams, according to international quality standards and certifications.

We also prepare an annual maintenance schedule to ensure the smooth functioning of the equipment, which describes the work that is required for each installation in detail and the machinery needed. The preventative maintenance instructions given are carried out strictly within the timeframe by teams of qualified experts.

Meanwhile, Nicon offers complete corrective maintenance services by effectively and directly restoring any damage that occurs unexpectedly to the equipment, by repairing or replacing it.

After simply calling the client, at any day and time of the day that is convenient to the client, our qualified staff arrives on-site to repair any damage or malfunction of the equipment.

Our maintenance services are supported by iMaint software, with which we can produce a complete picture of each client’s needs, on a 24/7 basis. This software can be delivered to each client, after providing him with a special license in order to obtain web access. This enables the client to even give our team orders regarding the specific work.

The software also provides our technical managers and clients with all the necessary information about the facilities, equipment and arrangements of each client, enabling the immediate detection and remedy of potential damage, the scheduling of regular maintenance, and the optimum management of the required staff and the appropriate materials for each work.

In this way, a full record of the history of each installation is achieved and the steps that are needed to ensure that clients enjoy the efficient functioning of Nicon’s logistical infrastructure can be scheduled and implemented. Moreover, the client can avoid charges due to improper operation, reduce energy consumption and cut costs by reducing maintenance time.

Nicon’s Support service operates 24 hours a day, 7 days a week, including Sundays and public holidays.

We will supply you with a special telephone number to call at any time of the day to speak with our staff, who will immediately engage the appropriate specialised team to solve your problem quickly and efficiently.

Our helpdesk has an electronic system that accurately records all the information supplied to us by our clients on the phone, while both the coordination of our technical support and the progress of our work is continuously monitored.